* School : Columbia College
- Date of Attendance : 2006-2010
- Major : English Degree : Bachelor of Arts School : Columbia College
- Date of Attendance : 2006-2010
- Major : Biology Degree : Bachelor of Science
Working History
* Employer : Fifth Third Bancorp
Job Title : Customer Service Representative
Date : Nov 2010 - present
Duties : -Complete customer transactions, address customer concerns and questions, and discuss beneficial products -Maintain cash drawer, being responsible for a cash intake and outflow balance each day -Exceed monthly sales goals by 300%
* Employer : Columbia College
Job Title : English Consultant
Date : Aug 2008 - May 2010
Duties : -Planned, coordinated, and presented workshops -Developed marketing strategies and publicized events by creating fliers and email announcements -Served over 1,100 appointments in a four month span in conjunction with the other consultants
* Employer : Columbia College
Job Title : Student Admissions Counsellor
Date : Aug 2008 - May 2010
Duties : -Participated in monthly professional development training on topics including Experience Marketing, Counseling/Selling and Relationship Management, DiSC Behavioral Styles -Exceeded average counselor performance by 50% -Trained in DiSC, a personality assessment for professionals, which allowed for personality styles to be identified in order to tailor the benefits and packages to the customer
Personal Introduction
* Certification:
I am certified through American TESOL Institute in Advanced, Children, and Business English TESOL Certificates
*Additional Information:
With two years experience working with students to improve English, I know it is my passion to help each student succeed in their English skills, both written and verbal. I enjoy working with students, teaching the fundamentals and nuances of the English language while learning about their culture and language as well. I appreciate and value diversity and seek to learn from other cultures.
Profile
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