* Andrews University, Berrien Springs, MI
: May 2008
* La Universidad Adventista del Plata, Argentina
: May 2005
: Bachelor of Arts in Communications and Spanish Studies
- GPA: 3.4
- Dean’s List
- Lambda Pi Eta
* TEFL Certified (100 hours) International TEFL Training
: July 2009
* Languages:
: Fluent in Spanish, oral and written
: Intermediate Korean
Working History
# Teaching Experience
* GYEONGGI PROVINCIAL OFFICE OF EDUCATION, South Korea
: August/2009 – Present
: Namyangju Dogok Elementary School
: Elementary English Teacher
- Creatively constructed lesson plans in order to supplement provincial textbooks for grades three to six.
- Created curriculum for winter and summer English camps
- Collaborated with co-teachers in the making of class materials (i.e. Powerpoint presentations/games, flashcards, worksheets etc.)
- Twice a week in charge of after-school English program for 2nd to 5th grade students where they engage in a variety of fun English activities
# Professional Experience
* WHIRLPOOL CORPORATION (Aerotek), St. Joseph, MI
: August/2008 – May/2009
: Trade Partner Support Specialist
- Correspond with Lowe’s stores regarding all trade relations inquiries and problems
- Exercise strong problem resolution skills for situations which require investigation to ensure policy compliance, utilizing analytical skills and teamwork
- Proficient using SAP/DCS system, Microsoft Excel, and Partner Dynamics for tracking, information gathering, and troubleshooting
- Working knowledge of return process and policies for Key Accounts (excess of $8 million sales volume annually)
* ADVENTIST INFORMATION MINISTRY, Berrien Springs, MI
: August 2005- July 2008
: Shift-leader/Customer Service Representative
- Excelled in customer service for various media ministries by promoting and processing orders of reading and audio-visual materials available for viewers
- Promoted to shift-leader to oversee productivity of call floor by monitoring call volumes and problem-solving all escalated issues
- Liaised with CSR’s and Operations Supervisor to ensure company goal’s and standards were met and to communicate updates from our client base
- Evaluated and edited daily quality control of orders processed and operation statistics.
- Handled all Spanish inquiries
Profile
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