* Master’s of Education from Peru State College of Nebraska, U.S.A. in 2007.
* Graduated in 1990 from St. Mary’s University of San Antonio, Texas with a Bachelor of Business and Administration degree.
* TESOL Certificate in March 2002. I earned a specialization in teaching English to adults, as well as teaching Business English.
* Earned Certificates in Technical Writing from the University of Waterloo, Canada.
* KAIST -Winter & Summer Intensive Programs for 2005-2008
Working History
* 2008-Present
Hannam University: Taejon, South Korea
English Instructor: The duties include the following:
• taught credit English courses to university students, as well as various other departments employees.
• Evaluated students in terms of oral and written ability.
• Designed written, spelling and oral testing methods.
• Courses taught were Business English Conversation, Business Composition, Speech, as well as other general English courses.
• Proofread and edited documents from the Science Department.
* 2002-2007
Pai Chai University: Taejon, South Korea
English Instructor: The duties include the following:
• taught credit English courses to university students, as well as various other departments employees.
• Evaluated students in terms of oral and written ability.
• Designed written, spelling and oral testing methods.
• Courses taught were Tourism English, American Culture, British culture, as well as General English courses.
• Proofread and edited documents from the Science Department.
* 2002-2002
Oedae Foreign Language Institute: Taejon, South Korea
English Teacher: The duties included the following:
• Taught conversational English to elementary, middle school and high school students.
• Developed and improved curriculum in order to accelerate the
process for learning conversational English.
• Designed written, spelling and oral testing methods in order to better evaluate student’s performance.
* 1997-2000
AT& T Canada Inc: Toronto, Canada
Customer Service Agent: The duties included the following:
• Answered inbound calls from clients regarding queries bout long distance and Internet options.
• Made outbound calls to Spanish-speaking clients to promote l long distance options in order to meet client’s language needs.
• Sold long distance, phone cards and Internet packages to clients and exceeded all sales targets.
• Answered inbound clients queries regarding minor technical issues.
• Wrote articles for AT & T's monthly newsletter that informed employees about trends in the telecom industry.
* 1995-1997
I-Star Internet Inc: Halifax, Canada
Customer Service Agent: The duties included the following:
• Answered inbound calls from clients concerning billing as well as corporate and residential Internet options.
• Assisted clients in resolving technical problems and guided them through the procedure in order to resolve these problems.
• Sold Internet packages to corporate and residential clients that would best match the customer’s needs.
• Provided Corporate Account Managers with sales leads which enabled them to make high volume sales to clients.
• Wrote articles in I-Star Internet’s monthly newsletter about trends in the Internet industry.
Personal Introduction
# HOBBIES AND INTERESTS
• Sports, Travel, Languages, Reading, Hiking, Mountain Climbing, Fishing & Movies
Profile
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