* University Of KwaZulu- Natal (Former University of Natal)
Howard College Campus (2001 – 2005)
Qualification:
Bachelors in Social Science
• Majors in:
Classics (Archaeology)
Legal Studies:
o Introduction and Aspects to SA Law (1 A & 1B)
o Legal Method and Diversity (2 A)
o Family Law (2 B)
o Law of Succession (3 A)
o Constitution Law (3 A)
o Human Rights (3 B)
o Interpretation of Law (3 B)
o Jurisprudence (3 B)
• Supplementary Courses:
Management Studies (Level 1 & 2)
Economics (Level 1)
Cultural Tourism (Level 1)
Political Science (Level 1)
Gender Studies (Level 1 & 2)
Working History
* Kantharalakwittya High School (AYC)
• Position Held:
Foreign Language Teacher (English)
• Contact Person:
Jeff Cobb
+66 894549455
jeffcobb99@gmail.com
• Duration: May 2010- To Date
• Responsibilities:
- Lesson Plans for the Grade 9 English Classes- guide and teach English lessons that are relevant as well as appropriate for the students. Aimed to increase their ability to comprehend, speak as well as write English.
Lesson Plans for Grade 7 Art Class (Special English Program)- Special Class, in which instruction of all lessons are done in English, whilst having a Co-Teacher at our disposal to assist if required.
Assisted and helped planned many cultural and social events as part of the Foreign Teacher’s Department e.g Halloween.
Assisted and facilitated the training of students, from all grades, for various English (speaking/writing) competitions, in which we took top honours.
Attended various “Special” English camps, facilitated by the Thai Government under the ELP banner.
Instructor at English Camps hosted by my school and others- required to plan English related games and activities for the kids attending. Activities included writing, reading, speaking and listening.
Judged numerous English school competitions as part of the Thai/English Curriculum.
* UTI Sun Couriers
• Corner of Brakfontein & Olievenhoutbosch Roads, Centurion,
0061
- Please note that I did not leave the UTi however moved into the Sales Team as per the recommendation of the Contact Centre Manager, where I currently still hold the positions of Sales Co-ordinator/ Support Administrator.
• Position Held:
Sales Co-ordinator/ Support Administrator
• Contact Person: Jacqui Broad
(Client Relations Manager)
• Duration: 1/12/2009- April 2010
• Responsibilities:
- Providing complete support to the Sales Team including following up on queries logged with the Contact Centre.
Pulling and complying various reports for The Accounts Development Executives.
Complying of comparison reports as well as evaluation reports for the Client Relations Manager.
Dealing and assisting irate clients that have been escalated to the Client Relations Manager via the Directors or the Contact Centre.
Investigating and reporting on Client related issues.
Generate and comply Top Client and Revenue Reports for Management Meetings use.
Manually billing of Clients.
Preparing and organising of Client visits.
Handling any or all Sales related queries for Clients that do not have a dedicated Accounts Development Executive.
• Position Held:
Contact Centre Agent
• Contact Person: Linda Veeran – 079 491 2364
(Contact Centre Manager)
• Duration: 08/06/2009 to 30/11/2009
• Responsibilities:
- Investigating and providing feedback to clients on collections that have been missed.
Reporting on client queries- logging and investigating
Handling internal and external client queries via email and telephonically.
Booking collection request and providing clients with information and references for the collections.
Dealing with irate and sensitive clients escalated within the Contact Centre
* Discovery Health
• Corner of Oak and Tegel,
Highveld, Centurion,
0169
• Position Held:
Customer Services Specialist
• Contact Person: Annie Govender – 073 198 2269
(Team Leader)
• Duration: 01/11/2006 to 09/08/2008
• Responsibilities:
• Assisting members with their claims queries, handling irate clients passed through the chain of command, ensuring proper and accurate information is provided. Following up on queries logged against Discovery as well as Doctors. General administration – mailing members, providing constant feedback as well as promoting the various products that Discovery has on offer.
• Also in a mentor role, in which I coach and assist new consultants with the understanding of the processes within Discovery as well as with the system that we make use of.
• Administration of internal as well as external clients – maintaining and cultivating a working environment that is productive/ employee friendly/ stimulating.
* E-Centric
• Weaver Road,
Growth Point Business Park,
Midrand,
1685
• Position Held:
• Call Centre Agent (Standard Bank, Credit Card Division)
• Contact Person: Savitha
(Recruitment Officer)
0834573853
• Duration: 3 months
• Reason for Leaving: Better Prospects
• Responsibilities:
• Educating clients on the products available (payment options/ benefits) as well as financial advice.
• Marketing of financial insurance for which I am FAIS accredited, in the banking sector.
• Promoting the values and beliefs of a Standard Bank banking system – maintaining a high level of work ethic and standard.
• Met target set by company, every month.
* Direct Channel Marketing
• 18th Floor, Commercial City Building,
Commercial Street,
Durban,
4001
• Position Held:
Insurance Intermediary/Telesale Agent (AIG short term insurance)
• Contact Person: Sagren Pillay
(Team Leader)
031 3602000
• Duration: 5 Months + Training
• Reason for Leaving: Better Prospects
* Zulu Nyala Group of Companies
• Zulu Nyala Heritage Safari Hotel
Hluhluwe, Bushlands, KwaZulu-Natal
• Position Held:
• All Rounder
• Contact Person: Ellen Cunningham-Scout
(Manageress)
035 56 20 177 Ext 103
• Duration: 1- 3 Months annual
• Reason for Leaving: Holiday Job
Personal Introduction
# Skills
• Computer Literary and Proficient
(Microsoft and Web design [Level 1])
• Strong Communication Skills
• Self-Driven, Methodological, Well-Organised, Practical
• Works well under pressure
• Able to multitask in all departments as required.
• Problem Solver
• Able to read, write and speak English and Afrikaans proficiently
Profile
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