* Convergys
: 4/2011-current
Central Division Support Team III
• Assisted with revamping the local floor support team to the all new Central Division Support Team that works with many different sites world wide.
• Direct contact with client in regards to various issues affecting customers services.
• Reviewing and editing resolution tickets for proper forwarding to client personel via Outlook Express.
• Corresponding with agents via Chat application to assists with their calls to resolve customer issues including; Billing-Upgrades/Downgrades, Equipment removal, Tech go back request, as well as customer complaints and compliments.
• In Charge Supervisor when needed.
* 12/2010-4/2011
: Problem Resolution Representative II
• Inbound call center envrioment
• Assisting customers in regards to billing inquires as well as technical support.
• Upselling Comcast services and products
* Teleperformance (DIRECTV)
09/2009-07/2010(RELOCATED TO CHARLOTTE)
• Inbound call center environment
• Assisting customers with DIRECTV accounts
• Up selling programs and products
* GAL Intern
01/2009-05/2009
• Reviewing, editing and filing all documentation related to DSS and CPS cases.
• Constant contact with children in a confidential environment in order to determine the best placement.
* UNCP Phonathon
11/2008-12/2008, 3/2009-4/2009 UNCP, Pembroke, NC
• Calling all alumni, friends of UNCP and past donors in an effort to increase various funds within the college community.
* UNCP Youth Empowerment Mentor
10/2007-12/2008 YEP, Pembroke, NC
• Setting a positive image for all youth involved in program
• Supervising 10-30 pre teens while on field trips and while interacting in various programs
• Academic tutor
* Cashier
06/2006-08/2006 Petsmart, Charlotte, NC
• Assisting in all store duties including monitoring animals, cleaning adoption area and responding to assistance calls.
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